E-Invoicing
- What is an e-invoice?
- When do we need e-invoice?
- Why is the e-invoice date different from the purchase date?
- I lost my e-invoice. Can I request a new one?
- Online Web/App Purchase (Delivered to Customer Address) E-Invoicing
- Click & Collect Purchase E-Invoicing
Beauty Services
- Do I need an appointment?
- How do I book an appointment?
- Why do I need to be a member to book an appointment?
- What is your cancellation policy?
- How do I cancel or modify an appointment?
- Can I change or upgrade my service once I get to the store?
Click and Collect
- How do I place a Click & Collect order?
- Are all products available for Click & Collect?
- Will I receive samples with my Click & Collect order?
- Can I add Gift with Purchases to my Click & Collect order?
- Can I redeem my Beauty Pass benefits with Click & Collect?
- Can I earn Mall Rewards or earn point from mall loyalty program using Click & Collect?
Clean at Sephora
- Why is the "Clean at Sephora" programme undergoing changes?
- What are the benefits of the new seals in the "Clean at Sephora" programme?
- Who is the team Sephora partnered with to define the seals?
- How are the new seals different from the old versions?
- What are the changes being made to the "Clean at Sephora" programme?
- How do the new seals differ from the previous "Good For" seal seen in Sephora stores in Europe and "Planet Positive" seal seen in Sephora stores located in the US, South East Asia and Oceania?
Orders
- How do I place an order?
- Where is my order confirmation number?
- How do I know if my order went through?
- Why does my order status show 'Payment Pending'?
- Can I make changes to or cancel my order once it's been placed?
- I am having issues using the coupon/voucher code
Delivery
- How can I track my order?
- What are your delivery options and how much is shipping?
- Am I able to choose what time my parcel gets delivered?
- I was not/ am not available to receive my parcel upon delivery.
- What should I do if there's a delay in my delivery?
- Do you process orders during Public Holidays?
Payment
- What to do if my payment via online banking failed (Molpay)?
- What kind of payment method may I use at sephora.my
- What if my payment has failed?
- What is Atome?
- Who can use Atome?
- What will Atome cost me?
Refunds, Returns and Exchange
Sephora Beauty Pass
- I have questions redeeming my Beauty Pass Rewards
- I signed up as a Beauty Pass Member in one of the Sephora stores. Do I need to sign up online again?
- I signed up as a Beauty Pass Member in one of the Sephora stores. How can I activate my Beauty Pass Membership online?
- I forgot to flash my virtual Beauty Pass Card in store. How do I get the points from that purchase credited to my account?
- Can I earn points when I shop overseas?
- What is Sephora Beauty Passport?
Others
- I am using Apple's email services, why am I not receiving emails from Sephora?
- I have been contacted from a Sephora email, is it legitimate?
- Are your products authentic?
- Do you offer product samples?
- Can I get a list of ingredients for a product?
- Can you notify me when an out of stock product is back in stock?
Stores
- What is "Full Face Makeover"?
- Are false eyelashes included in Beauty Services?
- How do I amend my booking?
- How do I know if the booking I made is successful?
- How do I book for a Beauty Service?
- Are there any ongoing events in your store?